PLAYER SUPPORT
Questions, a bug, or something that doesn’t feel right? Send us a message.
Include your device model, operating system, game version, and what happened. A screenshot can help.
Please don’t send passwords, verification codes, or full payment card details.
Progress is saved on your device. There is currently no Deze Gaming account or cross-device cloud save. Deleting the app or its saved data can remove your progress and consumable resources. Contact us before reinstalling if you are trying to fix a problem.
Check that the store has completed the payment and that you have an internet connection. A purchase awaiting approval will deliver its items after approval. In the game’s Shop, use Restore Purchases to retry unfinished deliveries. If it is still missing, email us the product name and your store order reference.
Yes. Use Restore Purchases in the Shop while signed in to the same store account used to buy it. The Premium Campaign Pass is a one-time purchase, not a subscription. Completed consumable purchases, including Gold, Scraps and Shards, are not reissued by Restore Purchases.
The store where you made the purchase manages refund requests. For Apple purchases, visit Apple’s Report a Problem page. We can help investigate missing items or technical issues.
Tell us which screen or stage you were on and the steps that caused the problem. Restarting the app is a useful first step. Avoid deleting it while we investigate, so your local save stays intact.